000			01416nam a22001937a 4500
008			150128b xxu||||| |||| 00| 0 eng d
020			_a0176407103
050			_aHF5718.3.G838
100			_aGuffey, Mary Ellen.
245			_aBusiness communication: process and product. / _cMary Ellen Guffey.
250			_a2nd ed.
260			_aSpain: _bThomson and Nelson, _c2007.
300			_axvi, 425p.: _bill.; _c25cm.
500			_aIncludes Appendix.
505			_aContents: Communication foundations: Communicating at work -- Communicating in small groups and teams -- Workplace listening and nonverbal communication -- Communicating across cultures -- Guffey's 3-x-3 writing process: Writing process phase: Analyze, anticipate, adapt -- Writing process phase 2: Research, organize, compose -- Writing process phase 3: Revise, proofread, evaluate -- Business correspondence: Routine e-mail messages and memos -- Routine letters and goodwill messages -- Persuasive and sales messages -- Negative messages -- Reports and proposals: Preparing to write business reports -- Organizing and writing typical business reports -- Proposals and formal reports -- Presentations: Speaking skills -- Employment communication -- Competent language usage essentials (C.L.U.E) -- Key to C.L.U.E. review exercises -- Endnotes -- Acknowledgements -- Index.
700			_aRhodes, Kathleen.
700			_aRogin, Patricia.
942			_2lcc _cBK
999			_c5320 _d12820