000			01593nam a22001817a 4500
008			150213b xxu||||| |||| 00| 0 eng d
020			_a025605342
050			_aTS 155.Sc3246
100			_aSchonberger, Richard J.
245			_aOperations management: _bserving the customer. / _cRichard J. Schonberger
250			_a3rd ed.
260			_aTexas: _bBusiness publications, _c1988.
300			_axv, 922p. _bill _c24cm.
500			_aIncludes index
505			_aContents: Introduction to operations management: customers, strategies, and principles -- Elements of operations management -- Process technology and people -- Translation demand into planned orders: demand management -- Demand forecasting techniques -- Capacity planning and master scheduling -- Production-inventory system overview --Inventory timing: JIT, MRP, and related issues -- Lot sizing -- Purchasing and materials management -- Translating planned orders into outcomes: continuous and repetitive operations -- Job and batch operations -- Large-scale operations with PERT/CPM and LOB -- Quality management -- Quality analysis and improvement -- Operations support: Product planning -- Work improvement, standards, and productivity -- Facilities deployment: location, layout, handling, and transportation -- Maintenance management -- Resource assignment and the waiting-line problem -- Operations management: careers and organizations -- Appendix A: areas under the normal curve -- Appendix B: the poisson distribution-cumulative probabilities -- Two-digit random numbers.
700			_aKnod, Edward M.
942			_2lcc _cBK
999			_c5390 _d12890