000			01652cam a22003258a 4500
001			16419831
003			OSt
005			20210414114450.0
008			100817s2011 cau b 001 0 eng
010			_a 2010033452
020			_a9781412980333 (cloth)
020			_a9781412980340 (pbk.)
040			_aDLC _cDLC _dDLC
050	0	0	_aHD49.U44
082	0	0	_a658.4/77 _222
100			_aUlmer, Robert R.,
245	0	0	_aEffective crisis communication : Moving from crisis to opportunity. / _cRobert R. Ulmer.
250			_a2nd ed.
260			_aLos Angeles : _bSAGE, _c2011.
300			_axvii,239 p.: _bill.; _c23 cm.
500			_aIncludes bibliographical references and index.
505			_aContents: The lessons: Defining crisis communication -- Lessons on managing crisis uncertainty -- Lessons on effective crisis communication -- Lessons on effective crisis leadership -- Applying lessons: Examples of success and failure in industrial accidents -- Examples of success and failure during outbreaks of food-borne illness -- Examples of success and failures in response to terrorism -- Examples of success and failure during natural disasters -- Examples of success and failure during financial crises -- The opportunities: Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Crisis as inspiring renewal through effective crisis communication.
650		0	_aCrisis management.
650		0	_aEmergency management.
650		0	_aCommunication in management.
650		0	_aCommunication in organizations.
700	1		_aSellnow, Timothy L.
700	1		_aSeeger, Matthew W.
942			_2lcc _cBK
999			_c5581 _d13081