000			01173nam a22002177a 4500
008			120316t xxu||||| |||| 00| 0 eng d
020			_a8178082705
050			_aHD62.15.B35
100			_aBesterfield, Dale H.
245			_aTotal quality management / _cDale H. Besterfield...et al.
250			_a2nd ed.
260			_aIndia: _bPearson Education, _cc1999.
300			_ax, 533 p.: _bill; _c24cm.
500			_aIncludes bibliographical references and index.
505			_aContents: Principles and practices -- Introduction -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance -- Tools and techniques -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products quality -- Failure mode and effect analysis (FMEA) -- Total productive maintenance -- ISO 14000 -- Management tools -- Appendix.
650			_aManagement.
700			_aMichna-Besterfield, Carol
700			_aBesterfield, Glen H.
700			_aSacre-Besterfield, Mary
942			_2lcc _cBK
999			_c654 _d8154