000			00837nam a22001817a 4500
008			120316t xxu||||| |||| 00| 0 eng d
020			_a1881052249
050			_aHD62.15.S27
100			_aSashkin, Marshall
245			_aPutting total quality management to work / _cMarshall Sashkin and Kenneth J. Kiser
260			_aSan Francisco: _bBerrett-Koehler, _cc1993.
300			_axiv, 201 p.: _bill. _c24cm.
500			_aIncludes index.
505			_aContents: What makes total quality management work? -- The Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- The Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- The Seven old tools -- The Baldridge award -- Key resources for TQM.
650			_aManagement.
700			_aKiser, Kenneth J.
942			_2lcc _cBK
999			_c655 _d8155