000			01300nam a22001577a 4500
008			180919b xxu||||| |||| 00| 0 eng d
020			_a0176415726
050			_aHF 5547.F84
100			_aFulton-Calkins, Patsy.
245			_aOffice procedures for administrative professionals. / _cPatsy Fulton-Calkins.
260			_aToronto : _bThompson Nelson, _c2005.
300			_axiv, 382 p. : _bill. ; _c28cm.
500			_aIncludes index, glossary and end notes.
505			_aContents: Part 1: The workplace: succeeding in a changing workplace: Succeeding in the work environment -- Telework -- Time, stress and anger management -- Ethical behavior and workplace standards -- Part 2: Communication: skills for a diverse working environment: The communication process -- Creating and preparing business documents -- Creating effective presentations -- Telecommunications -- Part 3: Office administration:providing administrative support: Mastering technology -- Information distribution and reprographics -- Financial transactions and record keeping -- Records management -- Workplace visitors and scheduling appointments -- Planning and organizing meetings and conferences -- Arranging for business travel -- Part 4: Your career: planning for the future: Your career path -- Leadership.
942			_2lcc _cBK
999			_c6712 _d14212