000			00968nam a22001697a 4500
008			120329t xxu||||| |||| 00| 0 eng d
020			_a0132626438
050			_aHD62.15.S85
100			_aSummers, Donna C.S.
245			_aQuality management: creating and sustaining organizational effectiveness / _cDonna C.S. Summers
260			_aNew Jersey: _bPrentice Hal, _cc2005.
300			_axi, 409 p.: _bill, _c24cm.
500			_aIncludes index.
505			_aContents: Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource development and management -- Measures of organizational success -- Process management -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 -- Appendix 2 -- Appendix 3 -- Appendix 4 -- Appendix 5 -- Glossary -- Answers to selected problems.
650			_bManagement.
942			_2lcc _cBK
999			_c679 _d8179