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020 _a0130185256
040 _cLC
050 _aHF5415.13.K64
100 _aKotler, Philip
245 _aA framework for marketing management. /
_cPhilip Kotler
260 _aUpper Saddle River:
_bPrentice Hall,
_c2001.
300 _axv, 352 p.:
_bill.,
500 _aIncludes index
505 _aContents: Part 1 Understanding marketing management: Marketing in the twenty-first century -- Building customer satisfaction, value, and retention -- Winning markets: market-oriented strategic planning -- Part 2 Analyzing marketing opportunities: Understanding markets, market demand, and the marketing environment -- Analyzing consumer markets and buyer behavior -- Analyzing business markets and buyer behavior -- Dealing with the competition -- Identifying market segments and selecting target markets -- Developing marketing strategies: Positioning the market offering through the product life cycle -- Developing new products -- Designing global market offerings -- Part 3 Making marketing decisions: Developing, differentiating, and positioning products through the life cycle -- Managing product lines and brands -- Designing and managing services -- Designing pricing strategies and programs -- Part 4 Managing and delivering marketing programs: Selecting and managing marketing channels -- Managing retailing, wholesaling, and market logistics -- Managing the sales force -- Managing direct and on-line marketing --
942 _2lcc
_cBK
999 _c7679
_d15179