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007			cr_|||||||||||
008			140603s2015 cau ob 001 0 eng
010			_a 2014021865
020			_z9781118439050 (hardback)
040			_aDLC _beng _erda _cDLC _dDLC
042			_apcc
050	0	0	_aHD58.9.P75
082	0	0	_a658.4/013 _223
084			_aEDU011000 _2bisacsh
100	1		_aPoister, Theodore H.
240	1	0	_aMeasuring performance in public and nonprofit organizations
245	1	0	_aManaging and measuring performance in public and nonprofit organizations: an integrated approach. / _cTheodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall.
250			_a2nd ed.
264		1	_aSan Francisco, CA: _bJossey-Bass & Pffeifer Imprints, Wiley, _c2015.
300			_axvi, 463 p: _bill.;
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
500			_aRevised edition of Poister's Measuring performance in public and nonprofit organizations.
504			_aIncludes bibliographical references and index.
505			_aContents: 1. Introduction to performance management: Introduction to performance management and measurement -- Developing effective performance management systems -- 2. Methodological elements of performance management: Developing a performance framework: program logic models and performance measures -- Targeting results: clarifying goals and objectives -- Defining performance indicators -- Reporting performance data -- Analyzing performance information -- 3. Strategic applications of performance management principles: Using performance measures to support strategic planning and management -- Performance-informed budgeting -- Managing employees, programs, and organizational units -- Performance management in grant and contract programs -- Improving quality and process -- Soliciting stakeholder feedback -- Using comparative measures to benchmark performance -- 4. Design and implementation of performance management processes: Designing and implementing effective management systems --
520			_a"New edition of a classic guide to ensuring effective organizational performanceThoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more.The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives"-- _cProvided by publisher.
588			_aDescription based on print version record and CIP data provided by publisher.
650		0	_aOrganizational effectiveness _xMeasurement.
650		0	_aOrganizational effectiveness _xManagement.
650		0	_aNonprofit organizations.
650		0	_aPublic administration.
650		0	_aPerformance _xMeasurement.
650		0	_aPerformance _xManagement
650		7	_aEDUCATION / Evaluation. _2bisacsh
700	1		_aAristigueta, Maria Pilar,
700	1		_qHall, Jeremy L.
776	0	8	_iPrint version: _aPoister, Theodore H. _tManaging and measuring performance in public and nonprofit organizations _bSecond edition. _dSan Francisco, CA : Jossey-Bass & Pffeifer Imprints, Wiley, [2015] _z9781118439050 _w(DLC) 2014021079
906			_a7 _bcbc _corigcop _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c7912 _d15412