000			01926cam a2200373 i 4500
001			20059490
003			OSt
005			20211118123810.0
008			171012s2019 nyua b 001 0 eng
010			_a 2017048452
020			_a9781259010651 _q(alk. paper)
020			_a1259010651
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aHD9980.5.F54
082	0	0	_a658 _223
100			_qFitzsimmons, James A.
245	1	0	_aService management: operations, strategy, information technology. / _c James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi,
250			_a8th ed.
264		1	_aNew York, NY: _bMcGraw-Hill/Irwin, _c2014.
300			_axvii, 524 p. : _bill. ;
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
500			_aRevised edition of the authors' Service management, 2014.
504			_aIncludes bibliographical references and indexes.
505	0		_aThe service economy -- Service strategy -- Designing the service enterprise -- New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (DEA) -- Service facility location -- Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation -- Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects --
650		0	_aService industries _xManagement.
700	1		_aFitzsimmons, Mona J.,
700	1		_qBordoloi, Sanjeev
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c8040 _d15540