000			01896cam a22003494a 4500
001			4994718
003			OSt
005			20211213095344.0
008			990308s1999 nju b 001 0 eng
010			_a 99020812
020			_a0176220356
040			_aDLC _cDLC _dDLC
042			_apcc
043			_an-us---
050	0	0	_aHF5718.3.G82
082	0	0	_a658.4/5 _221
100			_qGuffey, Mary Ellen
245	1	0	_aBusiness communication: process and product. / _cMary Ellen Guffey, Kathleen Rhodes, Patricia Rogin
250			_a3rd Canadian ed.
260			_aLondon: _bNelson, _c2001.
300			_axiii, 563 p. + [various pagings]. : _bcol. ill. ; _e1 CD-ROM (4 1/4 in.)
500			_a1 CD-ROM inside back cover
504			_aIncludes bibliographical references and index.
505			_aContents: 1. Communication foundations: Communicating at work -- Communicating in teams: listening, nonverbal communication, collaboration, and meeting skills -- Communicating across cultures -- 2. The writing process: Preparing to write business messages -- Organizing and writing business messages -- Revising business messages -- 3. Business correspondence: Routine letters and goodwill messages -- Routine memos and E-mail messages -- Persuasive and sales messages -- Negative messages -- 4. Reports and proposals: Reports planning and research -- Report organization and presentation -- Typical business reports -- Proposals and formal reports -- 5. Presentations: Speaking skills -- Employment communication --
650		0	_aBusiness communication
650		0	_aCommunication in organizations
700			_qRhodes, Kathleen
700			_qRogin, Patricia
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2ddc _cBK
999			_c8264 _d15764