000			01766nam a22002657a 4500
003			OSt
005			20211219155326.0
008			140325b xxu||||| |||| 00| 0 eng d
020			_a9780073403212
020			_a0073403210
040			_cLC
050			_aHF5721.L37
082			_2dc23 _a651.7
100			_qLesikar, Ray
245			_aBusiness communication: connecting in a digital world. / _cRay Lesikar, Kathryn Rentz, Paula Lentz
250			_a13th ed.
260			_aNew York: _bMcGraw Hill, _c2014.
300			_axxxix, 679 p.: _bill.;
500			_aIncludes index.
505			_aContents: 1. Introduction: Understanding workplace communication -- Communicating across cultures -- 2. Fundamentals of business writing: Adapting your words to your readers -- Constructing clear sentences and paragraphs -- Writing for a positive effect -- 3. Basic patterns of business management: Choosing the best process and form -- getting to the point in good-news and neutral messages -- Maintaining goodwill in bad-news messages -- Making your case with persuasive messages and proposals -- Conducting a winning job campaign -- 4. Fundamentals of report writing: Preparing informative and influential business reports -- Choosing the right type of report -- Conducting research for decision makers -- Using visuals to make your point -- 5. Oral forms of business communication: Communicating effectively in meetings and conversations -- Delivering oral reports and business speeches -- 6. Elements of professionalism: technological proficiency and correctness: Leveraging technology for better writing -- Conveying professionalism through correctness --
650			_aCommunications
700			_qRentz, Kathryn
700			_qLentz, Paula
942			_2lcc _cBK
999			_c8329 _d15829