000			01805cam a2200349 i 4500
001			20059490
003			OSt
005			20220202123502.0
008			171012s2019 nyua b 001 0 eng
020			_a9781260092424
020			_a1260092429
040			_aDLC _beng _cLC _erda _dDLC
042			_apcc
050	0	0	_aHD9980.5.F549(9e)
082	0	0	_a658 _223
100			_eBordoloi, Sanjeev
245	1	0	_aService management: operations, strategy, information technology. / _c Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons.
250			_a9th ed.
264		1	_aNew York, NY: _bMcGraw-Hill, _c2019.
300			_axx, 520 p. : _bill. ;
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes indexes.
505	0		_aContent: Understanding services: The service economy -- Service strategy -- Designing the service enterprise: New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (DEA) -- Service facility location -- Managing service operations: Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation -- Quantitative models for service management: Forecasting demand for services -- Managing service inventory -- Managing service projects --
650		0	_aService industries _xManagement.
700	1		_eFitzsimmons, James A.
700	1		_eFitzsimmons, Mona J.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c8599 _d16099