000			02251cam a2200337 a 4500
001			12947852
003			OSt
005			20220302111751.0
008			020927s2004 nyua b 001 0 eng
010			_a 20039058808
020			_a0070927286
040			_aDLC _cLC _dDLC
042			_apcc
050	0	0	_aHF5718.L63
082	0	0	_a651.7 _221
100	1		_aLocker, Kitty O.
245	1	0	_aBusiness communication :building critical skills. / _cKitty O. Locker, Stephen Kyo Kaczmarek & Kathryn Braun.
250			_a2nd Canadian ed.
260			_aNew York: _bMcGraw-Hill, _c2005.
300			_axxx, 626 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references and index.
505			_aContents: Building effective messages: Introduction to business communication -- Adapting your message to your audience -- Communicating across cultures -- Planning, writing and revising -- Creating goodwill: You-attitude -- Positive emphasis -- Reader benefits -- Letters, memos and e-mail messages: Formats for letters and memos -- Informative and positive messages -- Negative messages -- Persuasive messages -- Email messages -- Polishing your writing: Editing for grammar and punctuation -- Choosing the right word -- Editing sentences and paragraphs -- Interpersonal communication: Listening -- Working and writing in teams -- Planning, managing and recording meetings -- Making oral presentations -- Research, reports and visuals: Finding, analyzing and documenting information -- Proposals and progress reports -- Short reports -- Long reports -- Using visuals -- Job hunting: Researching jobs -- Creating persuasive resumes -- Job application letters -- Preparing for job interviews -- After the interview: follow-up letters and emails and job offers --
650		0	_aBusiness communication.
700	1		_aKaczmarek, Stephen Kyo.
700	1		_qBraun, Kathryn
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh031/2002035595.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/fy036/2002035595.html
906			_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c8849 _d16349