000			01051cam a2200253 a 4500
001			3467089
005			20210414113944.0
008			930104s1994 ilua b 000 0 eng
010			_a
020			_a1556239696
040			_aDLC _cDLC _dDLC
050	0	0	_aHF5415.5.M13
100	1		_aMacNeill, Debra J.
245	1	0	_aCustomer service excellence. / _cDebra J. MacNeill.
260			_aBurr Ridge, Ill. : _bBusiness One Irwin/Mirror Press, _cc1994.
300			_axiii, 95 p. : _bill. ; _c26 cm.
440		4	_aThe Business skills express series
504			_aIncludes bibliographical references.
505			_aContents: Self-assesment -- Understanding your customers -- Uncovering customer needs -- Communication is the key -- A Five-star approach to problem resolution -- Lasting impressions -- A Plan for action -- Post-test.
650		0	_aCustomer services.
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2lcc _cBK
999			_c965 _d8465