000			01167cam a2200241 a 4500
001			4449932
005			20210414113945.0
008			950210s1995 iluab 001 0 eng
020			_a0256187444
040			_aDLC _cDLC _dDLC
050	0	0	_aHF5541.T4F578 _b
100	1		_aFisher, Judith E.
245	1	4	_aThe phone book: telephone skills for business success. / _cJudith E. Fisher.
260			_aChicago : _bIrwin Mirror Press, _cc1996.
300			_axiii, 128 p. : _bill., map ; _c28 cm.
500			_aIncludes index.
505			_aContents: The Challenges of telephone communication -- Three key telephone skills -- Handling incoming calls -- Handling customer orders on the telephone -- Handling customer problems and complaints -- Handling outbound calls -- Using the telephone in sales situations -- Using telephone technology.
650		0	_aTelephone in business.
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh031/95001863.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh031/95001863.html
942			_2lcc _cBK
999			_c974 _d8474