Front office: procedures, social skills, yield and management. /
Abbott, Peter.
Front office: procedures, social skills, yield and management. / Peter Abbott. - 2nd ed. - Boston: Elsevier, 2008. - 211p.: ill.; 25cm.
Includes index.
Contents: Procedural aspects: Advance bookings -- Check-in and related issues -- Guest accounting -- Dealing with people: Legal aspects and security -- Hospitality -- Social skills -- Increasing yield: Sales -- Marketing aspects -- Yield management -- Groups -- Management aspects: Tariffs -- Control -- Staffing -- Equipment -- Index.
9780750642309
TX911.3.F75 A22
Front office: procedures, social skills, yield and management. / Peter Abbott. - 2nd ed. - Boston: Elsevier, 2008. - 211p.: ill.; 25cm.
Includes index.
Contents: Procedural aspects: Advance bookings -- Check-in and related issues -- Guest accounting -- Dealing with people: Legal aspects and security -- Hospitality -- Social skills -- Increasing yield: Sales -- Marketing aspects -- Yield management -- Groups -- Management aspects: Tariffs -- Control -- Staffing -- Equipment -- Index.
9780750642309
TX911.3.F75 A22