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Front office: procedures, social skills, yield and management. / Peter Abbott.

By: Contributor(s): Material type: TextPublication details: Boston: Elsevier, 2008.Edition: 2nd edDescription: 211p.: ill.; 25cmISBN:
  • 9780750642309
LOC classification:
  • TX911.3.F75 A22
Contents:
Contents: Procedural aspects: Advance bookings -- Check-in and related issues -- Guest accounting -- Dealing with people: Legal aspects and security -- Hospitality -- Social skills -- Increasing yield: Sales -- Marketing aspects -- Yield management -- Groups -- Management aspects: Tariffs -- Control -- Staffing -- Equipment -- Index.
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Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY TX911.3.F75A22 (Browse shelf(Opens below)) 1 Available 6540/12

Includes index.

Contents: Procedural aspects: Advance bookings -- Check-in and related issues -- Guest accounting -- Dealing with people: Legal aspects and security -- Hospitality -- Social skills -- Increasing yield: Sales -- Marketing aspects -- Yield management -- Groups -- Management aspects: Tariffs -- Control -- Staffing -- Equipment -- Index.

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