Total quality management /
Besterfield, Dale H.
Total quality management / Dale H. Besterfield...et al. - 2nd ed. - India: Pearson Education, c1999. - x, 533 p.: ill; 24cm.
Includes bibliographical references and index.
Contents: Principles and practices -- Introduction -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance -- Tools and techniques -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products quality -- Failure mode and effect analysis (FMEA) -- Total productive maintenance -- ISO 14000 -- Management tools -- Appendix.
8178082705
Management.
HD62.15.B35
Total quality management / Dale H. Besterfield...et al. - 2nd ed. - India: Pearson Education, c1999. - x, 533 p.: ill; 24cm.
Includes bibliographical references and index.
Contents: Principles and practices -- Introduction -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance -- Tools and techniques -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products quality -- Failure mode and effect analysis (FMEA) -- Total productive maintenance -- ISO 14000 -- Management tools -- Appendix.
8178082705
Management.
HD62.15.B35