Customer service excellence. / (Record no. 965)

MARC details
000 -LEADER
fixed length control field 01051cam a2200253 a 4500
001 - CONTROL NUMBER
control field 3467089
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210414113944.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 930104s1994 ilua b 000 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1556239696
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5.M13
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name MacNeill, Debra J.
245 10 - TITLE STATEMENT
Title Customer service excellence. /
Statement of responsibility, etc. Debra J. MacNeill.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Burr Ridge, Ill. :
Name of publisher, distributor, etc. Business One Irwin/Mirror Press,
Date of publication, distribution, etc. c1994.
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 95 p. :
Other physical details ill. ;
Dimensions 26 cm.
440 #4 - SERIES STATEMENT/ADDED ENTRY--TITLE
Title The Business skills express series
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Contents: Self-assesment -- Understanding your customers -- Uncovering customer needs -- Communication is the key -- A Five-star approach to problem resolution -- Lasting impressions -- A Plan for action -- Post-test.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ocip
f 19
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks 24/05/2012   HF5415.5.M13 2337/12 24/05/2012 1 24/05/2012 Books
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks 24/05/2012   HF5415.5.M131 2338/12 24/05/2012 2 24/05/2012 Books
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks 24/05/2012   HF5415.5.M132 2339/12 24/05/2012 3 24/05/2012 Books
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks 24/05/2012   HF5415.5.M133 2340/12 24/05/2012 4 24/05/2012 Books
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks 24/05/2012   HF5415.5.M134 2341/12 24/05/2012 5 24/05/2012 Books
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks 24/05/2012   HF5415.5.M135 2342/12 24/05/2012 6 24/05/2012 Books
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks 24/05/2012   HF5415.5.M136 2343/12 24/05/2012 7 24/05/2012 Books
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks 24/05/2012   HF5415.5.M137 2344/12 24/05/2012 8 24/05/2012 Books
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks 24/05/2012   HF5415.5.M138 2345/12 24/05/2012 9 24/05/2012 Books
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks 24/05/2012   HF5415.5.M139 2346/12 24/05/2012 10 24/05/2012 Books
    Library of Congress Classification     WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference 21/11/2012   HF5415.5.M13 6795/12 21/11/2012 11 21/11/2012 Books

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