Customer service excellence. / Debra J. MacNeill.
Material type:
TextSeries: The Business skills express seriesPublication details: Burr Ridge, Ill. : Business One Irwin/Mirror Press, c1994.Description: xiii, 95 p. : ill. ; 26 cmISBN: - 1556239696
- HF5415.5.M13
Contents:
Contents: Self-assesment -- Understanding your customers -- Uncovering customer needs -- Communication is the key -- A Five-star approach to problem resolution -- Lasting impressions -- A Plan for action -- Post-test.
Includes bibliographical references.
Contents: Self-assesment -- Understanding your customers -- Uncovering customer needs -- Communication is the key -- A Five-star approach to problem resolution -- Lasting impressions -- A Plan for action -- Post-test.
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