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Quality planning and analysis :from product development through use. / Frank M. Gryna.

By: Material type: TextPublication details: Boston : McGraw-Hill, c2001.Edition: 4th edDescription: xxii, 730 p. : ill. ; 24 cmISBN:
  • 0070393680
Subject(s): LOC classification:
  • TS156.G78
Online resources:
Contents:
Contents: Basic concepts -- Companywide assessment of quality -- Quality improvement and cost reduction -- Operational quality planning and sales income -- Quality control -- Process management -- Strategic quality management -- Organization for quality -- Developing a quality culture -- Basic concepts of statistics and probability -- Statistical tools for analyzing data -- Understanding customer needs -- Designing for quality -- Designing for quality-statistical tools -- Supply chain management -- Operations-manufacturing sector -- Operations-service sector -- Statiscal process control -- Inspection, test, and measurement -- Marketing, field performance, and customer service -- Administrative and support operations -- Quality information systems -- Quality assurance; quality audit.
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Earlier ed. by J.M. Juran.

Includes bibliographical references and indexes.

Contents: Basic concepts -- Companywide assessment of quality -- Quality improvement and cost reduction -- Operational quality planning and sales income -- Quality control -- Process management -- Strategic quality management -- Organization for quality -- Developing a quality culture -- Basic concepts of statistics and probability -- Statistical tools for analyzing data -- Understanding customer needs -- Designing for quality -- Designing for quality-statistical tools -- Supply chain management -- Operations-manufacturing sector -- Operations-service sector -- Statiscal process control -- Inspection, test, and measurement -- Marketing, field performance, and customer service -- Administrative and support operations -- Quality information systems -- Quality assurance; quality audit.

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