Front office : procedures, social skills, yield and management. / Peter Abbott and Sue Lewry
Material type:
TextPublication details: San Francisco : Elseiver, 1999.Edition: 2nd edDescription: 211 p. : ill. ; 25 cmISBN: - 0750642300 9780750642309
- TX911.3.F75A22
Contents:
Contents: Advance bookings --- Check in and related issues -- Guest accounting -- Legal aspects of security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment.
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| TX911.3.F75A22 Front office : procedures, social skills, yield and management. / | TX911.3.F75A221 Front office : procedures, social skills, yield and management. / | TX911.3.F75A222 Front office : procedures, social skills, yield and management. / | TX911.3.F75A223 Front office : procedures, social skills, yield and management. / | TX943.K67 Quantity food purchasing. / | U21.2.C517 Civilians in war. / | U21.2.C5171 Civilians in war. / |
Includes index.
Contents: Advance bookings --- Check in and related issues -- Guest accounting -- Legal aspects of security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment.
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