Includes index.

Contents: Training and development and the learning organization: The Business of learning -- Learning for change -- Vision and values: Practical guidance for training and development professionals -- High performing teams -- Lifelong learning and continuing professional development (CPD) -- Using national occupational standards in training and development -- Learning syles and the learning organization -- The Manager as trianer -- Best practice for training and development: The training process -- Identifying training needs -- Designing effective training -- Going forward with competencies -- Developing your business through investors in people -- Open learning -- Development through self-managed learning -- Personal development -- Personal development plans -- Advanced techniques in training and development: Transactional analysis at work -- NLP at work -- Accelerated learning -- Action learning -- The art of facilitation -- Performance coaching -- Mentoring: Developing two for the price of one -- Drama-based training -- Role-play -- Applying the skills of counselling -- Creating collaborative gatherings using large group interventions -- IT related learning: Web-based training -- Multimedia and CBT -- Games and simulations: a place where opposites meet -- Technology supported learning -- Evaluation - a constant theme for training and development: Evaluating training and development -- Employee development - budgeting and financial control -- Performance management -- Assessment and development centres -- Using psychometrics in management development -- The Future of management and education.