Includes bibliographical references (p. 451-468) and indexes.

Contents: Part i: Human relations: The key to personal growth and career succsss -- Introduction to human relations -- Improving personal and organizational communications -- Part ii: Career success begins with knowing yourself -- Understanding your communication style -- Building high self - esteem -- Personal values influence ethical choices -- Attitudes can shape your life -- Motivating yourself and others -- Part iii: Personal strategies for improving human relations -- Improving interpersonal relations with constructive self-disclosure -- Achieving emotional balance in a chaotic world -- Building stronger relationships with positive energy -- Developing a professional presence -- Part iv: If we all work together -- Team building : A leadership strategy -- Resolving conflict and dealing with difficult people -- Part v: Special challenges in human relations -- Responding to personal and work-related stress -- Valuing work force diversity -- The changing roles of men and women -- Part vi: You can plan for success -- A life plan for effective human relations -- Appendix: Human relations abilities assessment form -- The NWNL workplace stress test -- Notes -- Credits -- Name index -- Subject index