Includes index.

Contents: Communication foundations: Communicating at work -- Communicating in small groups and teams -- Workplace listening and non-verbal communication -- Communicating across cultures -- Guffey's3-x-3 writing process: Writing process phase1: Analyze, anticipate, adapt -- Writing process phase 2: Research, organize, compose -- Writing process phase3: Revise, proofread, evaluate -- Business correspondence: Routine E-mail messages and memos -- Routine letters and goodwill messages -- Negative messages -- Reports and proposals: Preparing to write business reports -- Organizing and writing typical business reports -- Proposals and formal reports -- Presentations: Speaking with confidence -- Employment communication -- Competent language usage(C.L.U.E.) -- Reference guide to document formats -- Documentation formats -- Correction symbols.