Quality management: creating and sustaining organizational effectiveness / Donna C.S. Summers

By:

Summers, Donna C.S

Material type:

TextPublication details: New Jersey: Prentice Hal, c2005.Description: xi, 409 p.: ill, 24cmISBN:

0132626438

Subject(s):

Management

LOC classification:

HD62.15.S85

Contents:

Contents: Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource development and management -- Measures of organizational success -- Process management -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 -- Appendix 2 -- Appendix 3 -- Appendix 4 -- Appendix 5 -- Glossary -- Answers to selected problems.

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY			HD62.15.S85 (Browse shelf(Opens below))					Available			1619/12

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Previous	HD62.15.En535 Improving R & D performance the Juran way. /	HD62.15.J65 Fourth generation management /	HD62.15.S27 Putting total quality management to work /	HD62.15.S85 Quality management: creating and sustaining organizational effectiveness /	HD62.15.W35 The quality management manual: how to write and develop a successful manual for quality management systems /	HD62.15.W351 The quality management manual: how to write and develop a successful manual for quality management systems /	HD62.27.J34 Honey, I want to start my own business : a planning guide for couples. /	Next

Includes index.

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Quality management: creating and sustaining organizational effectiveness / Donna C.S. Summers

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