Includes bibliographical references.

Contents : Part One: Management and managers: The management process today -- Values, attitudes, emotions and culture: the manager as a person -- Part Two: The environment of management: Managing ethics and diversity -- Managing in the global environment -- Part Three: Planning, Decision making, and competitive advantage: Decision making,learning, creativity, and entrepreneurship -- Planning, strategy, and competitive advantage -- Part Four: Organizing and change: Designing organizational structure -- Control, change, and entrepreneurship -- Part Five: Leading individuals and groups: Motivation -- Leaders and leadership -- Effective team management -- Building and managing human resources -- Part Six: Controlling essential activities and processes: Communication and information technology management -- Operations management : managing vital operations and processes.