Includes index.

Contents: 1. Introduction: The exceptional manager: what you do, how you do it -- Management theory: essential background for the successful manager -- 2. The environment of management: The manager's changing work environment & ethical responsibilities: doing the right thing -- Global management: managing across borders -- 3. Planning: planning: the foundation of successful management --Strategic management: how exceptional managers realize a grand design -- Individual & group decision Making: how managers make things happen -- 4. Organizing: Organizational culture, structure, & design: building blocks of the organization -- human resource management: getting the right people for managerial success -- Organizational change & innovation: lifelong challenges for the exceptional manager -- 5. Leading: Organizing individual differences & behavior: supervising people as people -- Motivating employees: achieving superior performance in the workplace -- Groups & teams: increasing cooperation, reducing conflict -- Power, Influence, & leadership: from becoming a manager to becoming a leader -- Interpersonal & organizational communication: mastering the exchange of information -- 6. Controlling: Controlling systems & quality management: techniques for enhancing organizational effectiveness --