Originally published: Boston, Mass.: Wadsworth Cengage Learning, 2012.

Includes bibliographical references and index.

Contents: The Challenge of organizational communication: Our complicated world -- Looking ahead -- Classical approaches: The machine metaphor -- Henri Fayol's theory of classical management -- Max Weber's theory of bureaucracy -- Frederick Taylor's theory of scientific management -- Communication in classical approaches -- Classical management in organizations today -- Human relations and human resources approaches: The Human relations approach -- The Human resource approach -- Communication in human relations and human resources organizations -- Human relations and human resources organizations today -- Systems and cultural approaches: The System metaphor and systems concepts -- Systems approaches to organizational communication -- The cultural metaphor -- Constitutive approaches: Communicative constitution of organizations -- The Montreal school -- The Four flows -- Critical and feminist approaches: Critical approaches -- Feminist approaches -- Socialization processes: Models of organizational socialization -- Communication processes during socialization recruiting and interviewing -- Decision-making: Models of the decision-making process -- Small-group decision making -- Participation and collaboration -- Conflict management processes: Conceptualizing the conflict process -- Managing organizational conflict -- Factors influencing the conflict management process -- Organizational change and leadership processes: Organizational change processes -- Organizational leadership -- Communication and leadership -- Processes of emotion in the workplace: Emotion in the workplace -- Stress, burnout, and social support in the workplace -- Organizational diversity processes: Women and minorities in today's organizations -- The Multicultural organization -- Technological processes: Types of organizational communication technology -- Understanding technology adoption and use -- Effects of information and communication technology -- The Changing landscape of organizations: Communication in the global workplace -- Communication in the era of shifting identity -- Communication in a service economy -- Communication in the age of the disposable worker.