Front office: procedures, social skills, yield and management. / Peter Abbott.
Material type:
TextPublication details: Boston: Elsevier, 2008.Edition: 2nd edDescription: 211p.: ill.; 25cmISBN: - 9780750642309
- TX911.3.F75 A22
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TX911.3.F75A22 (Browse shelf(Opens below)) | 1 | Available | 6540/12 |
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| TS155.M3333651 Manufacturing organization and management. / | TS155.N221 Understanding operations management in a week. / | TX905.D538 Dictionary of leisure, travel and tourism. / | TX911.3.F75A22 Front office: procedures, social skills, yield and management. / | TX911.3.M3K68 Marketing for hospitality and tourism. / | TX911.3.M3K681 Marketing for hospitality and tourism. / | TX911.3.M3K682 Marketing for hospitality and tourism. / |
Includes index.
Contents: Procedural aspects: Advance bookings -- Check-in and related issues -- Guest accounting -- Dealing with people: Legal aspects and security -- Hospitality -- Social skills -- Increasing yield: Sales -- Marketing aspects -- Yield management -- Groups -- Management aspects: Tariffs -- Control -- Staffing -- Equipment -- Index.
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