Total quality management / Dale H. Besterfield...et al.
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TextPublication details: India: Pearson Education, c1999.Edition: 2nd edDescription: x, 533 p.: ill; 24cmISBN: - 8178082705
- HD62.15.B35
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HD62.15.B35 (Browse shelf(Opens below)) | Available | 1620/12 |
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| HD61.M262 Managing business risk :a practical guide to protecting your business / | HD61.T22 Successful project risk assessment in a week. / | HD61.T221 Successful project risk assessment in a week. / | HD62.15.B35 Total quality management / | HD62.15.En535 Improving R & D performance the Juran way. / | HD62.15.J65 Fourth generation management / | HD62.15.S27 Putting total quality management to work / |
Includes bibliographical references and index.
Contents: Principles and practices -- Introduction -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance -- Tools and techniques -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products quality -- Failure mode and effect analysis (FMEA) -- Total productive maintenance -- ISO 14000 -- Management tools -- Appendix.
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